Privacy Policy

1. Who We Are

DentCare Dubai ("we", "our", "us") is a premium dental clinic located at Villa 24, Jumeirah Beach Road, Dubai, UAE. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website at dentcare-dubai.webprodcraft.com or contact us via telephone, email, or WhatsApp.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number provided when you contact us or submit an enquiry form.
• Health information: Dental history, treatment needs, and other health-related data provided during consultations — used solely for clinical purposes.
• Technical data: IP address, browser type, pages visited, and referral source collected automatically via cookies and analytics tools.
• Communications: Records of messages sent to us via WhatsApp, email, or web forms.

3. How We Use Your Information

We use your information to:

• Schedule and manage your appointments
• Provide dental treatment and follow-up care
• Respond to your enquiries and questions
• Process insurance claims where applicable
• Improve our website and services
• Send you appointment reminders (with your consent)
• Comply with legal and regulatory obligations in the UAE

4. Legal Basis for Processing

We process your personal data on the following lawful bases: (a) performance of a contract — to provide dental services; (b) legitimate interests — to respond to enquiries and improve our services; (c) legal obligation — to comply with applicable healthcare and data protection laws in the UAE; (d) consent — where you have expressly agreed to receive communications from us.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with: insurance providers for billing purposes (with your consent); regulatory bodies if required by UAE law; IT and software service providers who process data on our behalf under strict data processing agreements. All third parties are required to protect your information to the same standard we do.

6. Data Retention

We retain patient clinical records for a minimum of 10 years in accordance with UAE healthcare regulations. Contact and enquiry data is retained for 3 years unless you request deletion earlier. Website analytics data is retained in aggregated, anonymised form.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant supervisory authority

To exercise these rights, please contact us at hello@dentcaredubai.ae.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. Please see our Cookie Policy for full details.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections (HTTPS). Access to patient records is restricted to authorised clinical and administrative staff.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: